Cancellation policy
CANCELLATION POLICY
We understand that sometimes you may need to change or cancel your order.
Cancelling Your Order
You may request to cancel your order before it has been dispatched. To request a cancellation, please contact us as soon as possible at contact@arkandcross.com, including your order number and the reason for cancellation.
We will do our best to accommodate your request, but we cannot guarantee cancellation if your order has already been processed or dispatched.
If Your Order Has Already Been Dispatched
If your order has already been dispatched, it can no longer be cancelled. However, you may return the item in accordance with our Returns & Refunds Policy.
Items must be returned in their original condition, unworn, unwashed and with all original tags attached.
Refunds
If your cancellation is accepted before dispatch, you will receive a full refund to your original payment method.
Refunds are processed once your cancellation has been confirmed. Please allow your payment provider’s usual processing time for the funds to appear in your account.
Contact Us
If you have any questions regarding cancelling your order, please contact us at:
Email: contact@arkandcross.com